Guarantee & Returns
I hope after you receive your jewellery you will love and treasure it always. However, if you are not totally satisfied, for whatever reason, you can return your jewellery within 7 days of purchase to be exchanged or receive a full refund. Please email me by clicking here to advise of the return.
Your jewellery has been made using the finest quality materials and should therefore last you a long time. However, in the event that a piece of jewellery brakes a full refund will be offered within 30 days of receipt. Alternatively, please return it to me and I will repair it - free of charge.
Bespoke jewellery cannot be exchanged or refunded as the pieces have been made specifically for an individual customer and are therefore unable to be resold. However, if your bepoke item breaks, please send it back to me and I shall repair it for you completely free of charge.
As most Glass Oyster jewellery is made from natural stones and pearls, there may from time to time be some small variations in the colour and size of the stones and pearls. Due to their organic nature, there may also be small imperfections within the stones. If you require a piece to a certain length, there may be small variations in the design to achieve this.
If you order a piece of jewellery which uses Thai Hill Tribe Silver in the design, due to the limited availability of these hand made items your piece of jewellery may differ very slightly from the one pictured on this website. However, it will still be as beautiful.
Although unlikely, at certain times items may be out of stock which may effect delivery lead times. If this is the case I will notify you and give you an estimate as to when to expect delivery. For designs which are bespoke, I will be able to discuss with you the expected lead time.
Thai Hill Tribe Silver
Thai Hill Tribe Silver (or Karen Silver) is hand made by hill tribes in Thailand. It is approximately 99.7 to 99.8 pure silver, purer than Sterling Silver which is only 92.5. They make these beautiful items as a means of supporting their communities financially. Thai Hill Tribe Silver complies to Fair Trade regulations. Due to the handmade nature of these items, there may be small differences in design and size from time to time. Also, there may be times when certain pieces of Thai Hill Tribe Silver are unavailable. If this happens, I shall replace that item with one very similiar but still as beautiful.
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